Client Relationship Management  Managing customer service operations & ensuring customer satisfaction by achieving delivery & service quality norms.  Interacting & developing rapport with all external/internal constituents of client at all levels; for maximum client retention and achievement of revenues.  Building & maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm. Team Management  Leading & monitoring the performance of customer service officers, to ensure efficiency in operations & meeting of individual & group targets.  Identifying & implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.