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| MBA, 4.5 work experience in BPO
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PROFESSIONAL EXPERIENCE
Infosys BPO ltd. Dec 2007 to Jan 2010
Roles & Responsibility
Key Role :
• Worked as a Senior Process Executive/Quality Analyst for a UK based Investment Banking Process, Equiniti.
• Went for transition to UK (Birmingham) for Equiniti project for IOT (initial offshore training) to bring a new business.
• Performing the roles of a Process Trainer / Quality Analyst for the team.
• Equiniti is the UK’s leading provider of share registration services & they have outsourced all their correspondence work in terms of dividend distribution to us.
• Maintaining & protecting the required data for each & every client keeping the confidentiality in mind.
Responsibility:
• Being an IOT got opportunity to train the whole pilot batch of 18 members.
• The responsibility of an SME (Subject matter expert) enhanced my role.
• Interacting with the offshore (UK) client on daily calls & providing them the daily production & quality reports & discussing the forecast work inflow.
• Collating the production data at the day end & sending the MIS report to the client on daily basis.
• Motivating the team to meet the SLA & quality parameters set by the client by taking time to time refresher sessions.
• Setting up the action plan for the under performers in terms of quality/production.
• Played a supervisory role by handling the whole team individually.
• Managing the work queues especially at the time of any contingency time , helped the team according to the BCP (business continuity plan) required at the moment.
• Handling MIS & the Dashboard/SLA reporting on daily/weekly/monthly basis.
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| Resume reference: | an9WetaF | |
| Date last updated: | 11 April 2011 | |
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| Education: | Post-graduate degree - Mba | |
| Experience: | 3-4 years | |
| Employment situation: | In temporary employment | |
| Salary expectations: | 60,288,094.71 idr | |
| Availability: | Immediately | |
| Type of employment: | Full Time, Casual, Home Based | |
| Location: | Jakarta - Selatan | |
| Looking to work in: | Jakarta | |
| Age: | 29 | |
| Gender: | Female | |
| Marital status: | Married | |
| Own transport: | No | |
| Driver's license: | No | |
| Citizenship: | India | |
| Right to work | No, I need sponsorship | |
| English level: | Fluent | |
| Indonesian level: | Basic | |
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